Objectives To develop high-quality products for a company that encourages teamwork and needs a self-starter with strong leadership, product management, marketing, writing, research, presentation, and design skills. Career Skills & Knowledge Product management Strategic planning Product requirements planning New product research Competitive analysis Product introduction Product promotion Strategic business development Market research Market requirements planning Marketing program management Marketing collateral Sales training and product demonstrations Presentations and public speaking Staff supervision and management Team leadership and collaboration Professional Profile Senior manager and director with more than 10 years in the high-tech industry Professional experience with customers, suppliers, vendors, and the media International business experience (China, Japan, Singapore, U.K., Netherlands, Sweden, France) Team leader and communicator Excellent writer with top-notch presentation skills

Work Experience User Research and Design Associate Design & Usability Center, Bentley College, Waltham, MA January 2007 - present Write scripts, surveys, and questionnaires Develop user profiles and personas Conduct field interviews Moderate usability tests and run cognitive walkthroughs Write expert reviews of websites Develop prototypes, including wireframes and screen mock-ups Write test results in Word, PowerPoint and other appropriate formats, relying on qualitative and quantitative analysis Conduct pre- and post-test conferences with clients. Director of Product Management Bitstream Inc., Cambridge, MA Aug. 1999 - January 2007 Responsible for conducting market research, developing competitive analyses, writing product requirements documents, developing product roadmaps, managing the product life cycle, leading project teams and meetings, creating value propositions and product messaging, building partnerships with third parties, and presenting to organizations Develop marketing material and sales tools. Write white papers, spec sheets, and brochures. Work with sales team to generate leads. Develop partnerships with third-party distributors and OEMs. Give presentations at industry events, to C-level executives, and to company insiders. Work with standards' groups, including writing proposals and giving presentations. Documentation Manager (Jan. 1997 - Aug. 1999) Senior Technical Writer (May 1995 - Jan. 1997) Bitstream Inc., Cambridge, MA Wrote, edited, and designed Quick Start cards, user manuals, Windows help, electronic documents, and HTML documents for retail and OEM products. Wrote HTML code and CGI scripts for two worldwide websites. Wrote Windows 98/95 and NT 4.0 help files. Managed group efforts to document DOS, Windows, Macintosh, and UNIX products for both retail and OEM audiences. This included hiring and managing contract writers; preparing documentation specifications and audience analyses; determining documentation layout and format; conducting usability studies; writing task-oriented, "how to" instructions; running documentation reviews; managing production schedules; completing Windows help and HTML documentation; and working with translation agencies to localize documentation sets. Consultant Xerox, Peabody, MA Feb. 1995 - Jan. 1996 Wrote, edited, and designed Quick Start card, Getting Started guide, and Windows help for TextBridge Pro, an OCR (optical character recognition) product for an international audience. Managed project, including working with translation agency to localize the documentation into four languages. Senior Technical Writer/Project Leader Dragon Systems, Inc., Newton, MA Feb. 1994 - Jan. 1995 Wrote, edited, and designed press guides, user manuals, and Windows help for retail speech-recognition products. Managed group efforts to document retail and OEM products, from concept through print production. Related Experience Freelance Graphic Designer Clients included the Massachusetts Department of Education, Jackie Robinson Foundation, cuT-iT-ouT, Inside Pitch, First Course. Designed brochures, pamphlets, and mailers from concept through print production. English Instructor University of Massachusetts-Amherst, Smith College, Westfield State College, Asnuntuck Community College, and Somers Prison. Taught American Literature, English Composition, and Creative Writing. Education M.S. Human Factors and Information Design Program Bentley College January 2007 – MBA Suffolk University Degree awarded May 21, 2005 Concentration: Marketing Highlights: Business in China (business trip to Beijing and Hong Kong) Business in the European Union (business trip to Paris and Brussels) Awards: "Highest class honors" "Outstanding academic achievement among graduate students with a concentration in marketing" Honors: Beta Gamma Sigma Graphic Design Certificate Northeastern University Master of Fine Arts, Creative Writing University of Massachusetts-Amherst Bachelor of Arts in English University of Nebraska-Lincoln Software Know-How Online tools Dreamweaver, RoboHelp, RoboHTML, Acrobat Desktop publishing software Quark XPress, FrameMaker, Word Graphics software Photoshop, Illustrator, VISIO Other software Microsoft PowerPoint, Microsoft Project, Microsoft Excel References and salary history provided on request.

E-mail: Bob Thomas    617-512-6963